Within 72 hours of delivery
In the case that you return and exchange an item, a re-stocking fee of 10% of the item price only, will be charged. The delivery cost is not refundable. Goods must be returned at your expense and in as-new condition. Any refunds paid relating to a change of mind are at the sole discretion of Shop Zone.
After 72 hours
A return and exchange of an item will be entirely at the discretion of Shop Zone. The refund must be agreed in writing before goods are returned. The restocking fee above will apply if the refund is agreed.
In the case that you wish to exchange a product, Shop Zone might agree to waive or modify the above re-stocking fee. In any case, a product to be exchanged must be returned at your expense and responsibility, and arrive in as-new condition. Contact us to arrange an exchange. The cost of sending the replacement appliance will also be charged or deducted from any refund.
Note replacement items will not be sent out unless the returned item is received and inspected.
If you cancel your order BEFORE it has been shipped or processed, you will be assessed a 10% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, please refer to our Returns and Exchange Policy with all applicable fees.